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Baby Sleeping

Integricare Customer Service

Reach out to us today or log into your Integricare account.

Customer Service that Cares

We care about you and your pet. We’ve built a customer support team that is knowledgeable, caring, and goes above and beyond to ensure your satisfaction. Whether it’s a question about which product is right for your pet or handling a return, your pet's needs are at the front of our customer service.

Frequently Asked Questions

Get the answers to our most commonly asked questions about our products, shipping policies, and more.

  • Online Purchases
  • Shipping
  • Returns
  • How is my information stored when I create an account?

    The security and privacy of your information are a priority for Integricare. When you create an account and login to or when you sign-up for our e-newsletter, we ask you for your first and last name, your email address and a password of your creation. All of this information is stored on a secure server. The only time a third-party would ever see this information is when they are performing functions on our behalf, like our website host, email platform, and invoice and order processing. You can read Integricare’s full privacy policy here.

  • How can I use my promo code?

    Once you’ve added your items to your shopping cart and decide to checkout, you will be asked, ‘Have a coupon?’ Enter a valid promo code in the box and click apply.

  • Can I use more than one promo code?

    No. The code available to you cannot be used in conjunction with any other offers.

  • What type of payment do you accept?

    We accept Visa, Mastercard, and American Express.

  • I submitted my order online. Can it be changed or cancelled?

    Orders are processed as soon as they are received and shipped out quite quickly. If you wish to make a change to your order, please contact us as soon as possible. If your order has not yet been packaged in our warehouse we should be able to make any necessary changes.

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