Customer Service that Cares
We care about you and your pet. We’ve built a customer support team that is knowledgeable, caring, and goes above and beyond to ensure your satisfaction. Whether it’s a question about which product is right for your pet or handling a return, your pet's needs are at the front of our customer service.
Frequently Asked Questions
Get the answers to our most commonly asked questions about our products, shipping policies, and more.
- Online Purchases
How is my information stored when I create an account?
How can I use my promo code?
Once you’ve added your items to your shopping cart and decide to checkout, you will be asked, ‘Have a coupon?’ Enter a valid promo code in the box and click apply.
Can I use more than one promo code?
No. The code available to you cannot be used in conjunction with any other offers.
What type of payment do you accept?
We accept Visa, Mastercard, and American Express.
I submitted my order online. Can it be changed or cancelled?
Orders are processed as soon as they are received and shipped out quite quickly. If you wish to make a change to your order, please contact us as soon as possible. If your order has not yet been packaged in our warehouse we should be able to make any necessary changes.